IT facilities management and technical support services
Complete peace of mind with on-line support centre
QNet provides far more than standard IT technical support, offering fully integrated IT management for organisations without their own IT departments, and vital complementary services for those that do.
Professional, personal service
QNet's technical support services adhere to its philosophy of professional excellence delivered via a personal service. Specific engineers are assigned to each client whenever possible, since familiarisation and continuation are the keys to providing an efficient and stable support framework. In this way, the engineers become accustomed to the specific technical arrangements of each client's IT infrastructure, and also to their business critical processes. In addition, the engineers become familiar with the strengths and weaknesses of each client's IT systems, and also of their staff's general IT literacy. Advice can then be given as to how to improve all aspects of a client's IT concerns, including disaster recovery, data storage and protection, network security, internet connectivity, process mapping, staff training, and acceptable use policies.
On-line Technical Support Request Centre
QNet's on-line Technical Support Request Centre has revolutionised its technical support services, and provides a simple, efficient interface via a standard web browser and internet connection. The service is available 24/7 to all technical support clients, and provides the most efficient means of issuing Technical Support Requests (TSRs), and of tracking the full life-cycle each TSR through to its completion.
In organisations with more than a handful of staff and/or PC users, access to the site is restricted to specific key members of staff, deemed as the Service Request Co-ordinators (SRCs). Their function is to streamline the request-issuing procedure at the client's end, which ensures that bogus, duplicate or redundant requests are not issued, and ultimately encourages a healthy IT disciplinary structure within the client's organisation.